Question 1

Do I need to be a guest of The Plaza to visit 111SKIN SPA/CLINIC?

Accepted Answer

No — 111SKIN SPA/CLINIC at The Plaza is open to the public. You do not need to be staying at the hotel to book a massage, facial, or any other treatment; we welcome Manhattan locals and guests from nearby hotels just as warmly as Plaza guests.

Question 2

Is 111SKIN SPA/CLINIC open to the public?

Accepted Answer

Yes. While we're located inside the landmark Plaza Hotel, our spa operates as a public, bookable destination for anyone in New York City — no hotel reservation required.

Question 3

Where is the spa located, and how do I get there if I'm not staying at the hotel?

Accepted Answer

111SKIN SPA/CLINIC is on the 4th floor of The Plaza Hotel at 768 Fifth Avenue, at the corner of Central Park South. Enter through the hotel's main entrance, continue past the reception desk, and take the elevators on the left (opposite reception) to the 4th floor, where our spa reception awaits.

Question 4

What are 111SKIN SPA/CLINIC's hours?

Accepted Answer

The spa is open daily from 10:00 a.m. to 6:00 p.m.

Question 5

How do I book an appointment?

Accepted Answer

You can book online at 111skinspa.com or call the spa directly at (212) 872-7200. We recommend booking at least a few days in advance, especially for weekend appointments.

Question 6

Do you accept walk-ins, or is an appointment required?

Accepted Answer

We recommend booking in advance to guarantee your preferred time and therapist, though we'll always do our best to accommodate walk-ins based on availability.

Question 7

Is there a dress code, or anything I should bring?

Accepted Answer

Just yourself — robes, slippers, and all treatment essentials are provided. We recommend arriving 30 minutes early to check in, change, and settle into our relaxation lounge before your treatment begins.

Question 8

Can I book a massage and a facial together in one visit?

Accepted Answer

Absolutely. Many guests combine a facial with a massage for a full spa day — ask about pairing treatments when you book, and we'll help build an itinerary around your schedule and needs.

Question 9

What products does the spa use?

Accepted Answer

Facials feature 111SKIN's proprietary skincare technology, developed by Dr. Yannis Alexandrides and powered by the brand's signature NAC Y² complex.

Question 10

Do you offer gift cards or spa packages?

Accepted Answer

Yes, gift cards are available for individual treatments or full spa experiences — a popular choice for birthdays, holidays, and special occasions. You can purchase a gift card here.

Question 11

What is your cancellation policy?

Accepted Answer

We ask that you provide at least 24 hours' notice to cancel or reschedule an appointment to avoid a cancellation fee.

Plan Your Visit

Spa and Appointment FAQs

What are 111SKIN SPA/CLINIC's hours?

How do I book an appointment?

Do you accept walk-ins, or is an appointment required?

Is there a dress code, or anything I should bring?

Can I book a massage and a facial together in one visit?

What products does the spa use?

Do you offer gift cards or spa packages?

What is your cancellation policy?

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